Retail & E-Commerce
Turn browsers into buyers and buyers into brand advocates with responsive support, personalized offers, and seamless post-purchase experiences.
Transform Costs into Competitive Advantages
Upgrade your operations with the speed, relevance, and omnichannel engagement to keep customers coming back.
No More Missed Moments
From cart questions to social replies, make each customer interaction count and convert.
Cross-Channel Consistency
Bolster brand value by delivering excellence with every interaction, driven by data, tech, and teams.
Secure & Seamless Returns
Handle returns and refunds with care and clarity to fuel loyalty while protecting your bottom line.
Speed & Precision
Your customers don’t wait and neither do we. Accelerate every transaction with support that resolves issues the first time to keep customers satisfied and ready to shop.
Get Personal
Competition for consumer spend is at an all-time high. Consumers trust brands who truly understand them. That means your data, your technology, and teams must be working in sync to deliver tailored CX.
of consumers prefer to shop with brands who recognize and remember them
of consumers are frustrated with web content that’s not personalized
of brands are offering personalized rewards, up from 40% in 2023
AI ‘to Exceed’ Hype
Navigating next-generation CX will require using artificial intelligence effectively. Find out why business leaders say thg hype around the technology is more than deserved in our latest survey.
of business leaders have begun implemented AI
of business leaders have fully implemented AI
Process automation is the top driver of AI adoption, followed by predictive analytics.
Outsourced Solutions that Feel In-House
Fill gaps seamlessly to match your brand, meet customer needs, and accelerate growth.
Product Support
Give customers the confidence to buy with fast, up-to-date, and relevant details about the products they care about most.
Sales Engagement
Drive more purchases with proactive outreach, upsells, and personalized offers that resonate with customers at the right moments.
Order Fulfillment
Deliver fast, accurate fulfillment that builds trust from checkout to doorstep while freeing your teams to focus elsewhere.
Customer Loyalty
Keep your best customers coming back with personalized rewards, high-touch care, and timely outreach and engagement.
Social Media Outreach
Stay active where your customers are. Respond fast, stay helpful, and build brand credibility in your customers’ preferred platform.
Returns & Refunds
Resolve post-purchase issues with speed and empathy to protect satisfaction, reduce churn, and recover revenue.
BreakthroughIQTM
Transform everyday customer interactions into loyalty-building opportunities through our agile, brand-centric partnership model. BreakthroughIQ™ powers your success through:
- Customer-first brand exploration and immersion
- Multidisciplinary solution design
- Custom KPI-based project framework
- Technical integration precision and expertise
- Ongoing impact analysis to elevate process quality
Featured Case Study
How AI and Live Agents Work Together for Exceptional CX
“Ubiquity’s depth of knowledge and e-commerce experience help us pivot quickly to overcome any issues that arise.”
Adam Rudy
Customer Experience Manager
“Our resellers have true partners available for their needs, whether it’s a general inquiry or technical assistance.”
Krishna Gollamudi
Head of Customer Success
“Ubiquity develops the supporting analytics, so we can continually optimize the customer journey.”
Geoff Smith
VP of Operations, Asia-Pac & Americas
