Case StudiesLive chat done right for e-commerce
Delivering CX Excellence in Fast-Growing Channel
Live chat is becoming a go-to channel for support, especially for online shoppers. But it’s a channel that demands real-time responsiveness and accuracy to drive satisfaction and repeat purchases. Accent Group sought a partner with proven retail and chat experience to give the channel the attention it requires.Together, Ubiquity and Accent Group achieved:
91%
Customer Satisfaction
96%
Acceptance Rate
64%
Faster Response Time
