Energy & Utilities
Power customer trust in every interaction with connected teams backed by advanced analytics and technology.
Modern Service for an Essential Industry
Stay ahead with support solutions that flex on demand, simplify complex needs, and strengthen long-term relationships.
Surpass Service Levels
Don’t let subpar support erode customer trust in your brand. World-class CX is within reach.
Meet the Moment
Make every interaction responsive, reliable, and human, especially during high-stress outages.
Connect Insight into Action
Build business intelligence to deliver timely offers, deepen loyalty, and unlock growth.
Ready for Everything
Deliver fast, accurate support your customers expect with flexible teams, real-time insights, and proven processes built to adapt, identify issues early, and drive faster, proactive resolutions at every step.
Compete on CX & Win
Customer-obsessed brands are not only more successful at growing their businesses, but also significantly faster at growing revenue, profit and retention than those who aren’t, according to Forrester.
Compliance Culture
Stay compliant without slowing down. Automate workflows, monitor quality, and maintain trust in every customer-facing and back-office process with a proven partner that prioritizes getting it right.
Built for Efficiency. Engineered for Loyalty.
Adapt faster, serve smarter, increase customer retention and enhance lifetime customer value.
Billing & Payments
Answer questions, resolve issues, and support flexible payments with speed, clarity, and empathy that drives satisfaction and revenue.
Account Management
Support moves, upgrades, and service changes with efficient help that keeps customers informed and confident.
Outage Assistance
Deliver real-time updates and reassurance during service disruptions—keeping customers calm, connected, and cared for.
Sales & Outreach
Combine advanced tech and expert teams to engage the right customers at the right time—driving acquisition, loyalty, and lifetime value.
Data & Disputes
Ensure accurate usage data, resolve discrepancies, and maintain trust with responsive support for data and device-related issues.
Technical Support
Guide customers through device setups, smart home tools, and digital portals with expert assistance at every touchpoint.
BreakthroughIQTM
Transform everyday customer interactions into loyalty-building opportunities through our agile, brand-centric partnership model. BreakthroughIQ™ powers your success through:
- Customer-first brand exploration and immersion
- Multidisciplinary solution design
- Custom KPI-based project framework
- Technical integration precision and expertise
- Ongoing impact analysis to elevate process quality
Featured Case Study
Boosting Bottom-Line Results for Green Energy Innovator
“We really appreciate the commitment to world-class results, their flexibility, and ability to adapt to our changing needs.”
Kristen McCarthy
Executive Director of Sales
“We would never have the success we have without Ubiquity. We consider you the ‘front lines’ to our success.”
Kelly Freeman
Vice President of Operations
“Ubiquity delivers CX and risk operations to match our growth, adjusting to evolving needs with flexibility and speed.”
Madeline Eckhart
Senior BPO Manager
