Case StudiesGreen Energy Innovator Sees Sales Surge, AHT Drop
Salesforce Expansion Drives Conversion, CX Goals
Solar power provider needed to maximize their momentum by expanding sales efforts. Ubiquity started the engagement with a comprehensive consultation with the company's field agents to customize training and processes for maximum results, including:
More Efficient & Effective TeamsImproved sales process efficiency, cutting average handle time by 30% while exceeding service quality.
Seamless ScaleupScaled hiring rapidly, doubling the salesforce in three months to support campaign expansion.
Always-On OptimizationProvided real-time coaching and operational insights to fuel ongoing quality and process enhancements.
35%
Conversion Rate
30%
Faster AHT
2x
Team Growth
