Trends & NewsInfographic: The CX Outsourcing Mistakes to Avoid
See what separates cost-cutting vendors from true performance partners.
Think all BPOs are the same?
That assumption could cost you. We've culled insights from Gartner's Market Guide for Customer Service and Support Outsourcing Providers to break down the risks of outdated outsourcing models and what leading CX teams look for instead.
You’ll walk away with:
How to spot early signs of a poor BPO fit (before it hurts your bottom line)
The mindset shift: from ticket-taker to transformation partner
A side-by-side breakdown of old-model versus high-impact BPOs
The 4 must-have traits that define a modern CX partner
Real-world results we've helped our partners achieve like 2X productivity and $2.3 million in recovered fraud losses
If you’re rethinking your CX strategy (or just need the data to defend it), this infographic gives you clarity fast.
Gartner, Market Guide for Customer Service and Support Outsourcing Providers, By Rupinder Chandhok, Deborah Alvord, Brian Weber, Brady Holbrook, 30 October 2024.
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Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
