Risk & Response
Prevent fraud, resolve disputes, and ensure compliance with expert teams and technology.
Safeguard Customers. Elevate Your Brand.
Resolve issues quickly and strengthen trust with agents trained in compliance, data security, and financial services.
Unlock Domain Expertise
Stay compliant and high-performing with bank-grade processes designed by domain experts.
Simplify Complexity
Optimize processes and reduce risk with automated workflows with built-in compliance.
Put Data to Work
Fuel coaching, consistency, and performance with real-time QA insights delivered right to operations.
Built for Complexity
Developed by recognized industry veterans who have decades of experience working with regulated entities, our highly sophisticated risk and response solutions help brands navigate compliance confidently while accelerating growth.
Dispute Management
Ubiquity processes over 1 million dispute and chargeback transactions monthly, handling each with empathy to transform negative situations into positive customer experiences while minimizing fraud losses.
Dispute transactions Ubiquity handles monthly
Consumers who commit “friendly fraud” due to economic circumstances (Socure)
Operational costs to financial institutions for every $1 lost to fraud (Lexis-Nexis)
Fraud’s Impact
Businesses face dynamic fraud threats across many fronts. The same artificial intelligence and automation that helps you fight it, empowers criminals to exploit your systems, which is why experienced, agile partners matter.
Payment card losses globally in 2023 (Nilson)
Surge in synthetic ID fraud, making it one of the fastest-growing fraud types (Mitek)
Of consumers think banks should resolve credit card fraud (PYMNTS-i2c)
Know Your Partners
With 79% of organizations hit by business identity theft, robust KYB and IDV aren’t optional—they’re essential. Ubiquity’s KYB solution goes beyond box-checking. We combine smart automation with expert oversight to detect fraud fast, verify identities accurately, and keep your business one step ahead of risk.
Companies hit by business ID theft (Trulioo)
Of credit card fraud occurs on new accounts (Federal Trade Commission)
Cost of false positives to e-commerce merchants (Kount)
Trust Built In. Risk Is Locked Out.
Pair expertise with AI to manage risk through a suite of customizable, best-in-class solutions.
Know Your Customer
Balance customer convenience and rigorous security with multilayered identify verification capabilities for consumers and business partners.
Regulatory Audits
Optimize processes for compliance and efficiency, conduct trusted audits and remediation that are fast and accurate.
Transaction Monitoring
Continuously monitor financial transactions for potential risks in real-time and set automated alerts for compliance officers.
Dispute Management
Stay confident in compliance and customer experience with experts handling complex, sensitive tasks with compassion.
Fraud Mitigation
Detect unusual patterns in real-time—from card misuse and identity theft to account takeover and emerging fraud vectors.
AML Screening
Stop bad actors and stay compliant with anti-money laundering (AML) and counter-terrorism financing (CTF) rules.
BreakthroughIQTM
Transform everyday customer interactions into loyalty-building opportunities through our agile, brand-centric partnership model. BreakthroughIQ™ powers your success through:
- Customer-first brand exploration and immersion
- Multidisciplinary solution design
- Custom KPI-based project framework
- Technical integration precision and expertise
- Ongoing impact analysis to elevate process quality
Featured Case Study
Risk Operations Overhaul Tackles Volume Surge & Fights Fraud at Scale
“In my 40+ years of banking, Ubiquity is among the best partners I’ve had the pleasure of working with.”
Warren Taylor
Cofounder
“Ubiquity is a trusted partner that’s always ready to support us, whether it’s during seasonal or unplanned volume spikes.”
Lora Ross Lawson
Vice President of Call Centers
“Ubiquity delivers CX and risk operations to match our growth, adjusting to evolving needs with flexibility and speed.”
Madeline Eckhart
Senior BPO Manager
