Healthtech Innovator Gains Operational Edge

Case Studies
Healthtech Innovator Gains Operational Edge

Healthtech Innovator Gains Operational Edge

On a mission to modernize healthcare, a Silicon Valley-based healthtech firm is powering digital transformation by eliminating the administrative burden for providers while increasing patient engagement. But a seamless front-end experience requires an efficient, accurate, and cost-effective back office.

The startup needed a way to scale cost-effectively without compromising on compliance or innovation. Ubiquity, with its track record of helping similar disruptors in the healthtech space, emerged as the go-to partner. Their deep expertise wasn’t just about meeting KPIs; they understood the complexities of the industry and were well-equipped to deliver on the firm’s broader objectives. In this case study, you’ll uncover strategies for success.
Download the Case Study

KPI Results

99%
Quality scores
100%
Alignment on QA audits
97%
Agent retention